Shaping the Future of the UAE Workforce
Forsa Hub, established by Solutions+, is a pioneering business process outsourcing and digital hub in Al Ain Mall, dedicated to transforming contact center solutions and advancing Emiratization across the UAE. Supported by Mubadala, Forsa Hub is more than a service provider – it’s a catalyst for positive change, innovation, and inclusive growth.
Our Mission
Forsa Hub is committed to:
- Creating high-quality employment opportunities for UAE nationals
- Building capabilities and enabling growth for Emirati talent across vital sectors
- Supporting the UAE’s socio-economic transformation and national workforce development
- Helping organizations meet government Emiratization mandates efficiently
Value Proposition
- Employment of UAE Nationals: Supporting job creation and reducing unemployment rates in Al Ain and beyond
- Capability Building: Customized training programs and career pathways for Emirati talent
- Government Mandate Compliance: Enabling clients to meet Emiratization requirements and access government incentives
- Cost Efficiency: Reducing expenses related to set-up, utilities, and training
- Business Focus: Allowing clients to concentrate on core business needs and growth
Service Offerings
Training
- Customized training programs for UAE nationals
- Integration of graduates into jobs through Oracle, S+, and other platforms
Contact Center
- Voice Services: Inbound/outbound calls, technical assistance, customer care
- Non-Voice Services: Email/chat support, social media moderation, back-office tasks
Business Process Outsourcing (BPO)
- Managed services for finance, HR, procurement, and digital solutions
Incubation & Hosting
- Hosting client employees on a per-seat charge basis
Digital Enablement
- Advanced technology infrastructure, digital hub training (Oracle, AI, RPA), and domain-specific expertise
Why Partner with Forsa Hub?
- Proven Track Record: Delivering shared services to over 80 clients, including government entities and major corporations
- Operational Excellence: KPI & SLA achievement, continuous improvement, and process innovation
- Expertise: In-house subject matter experts, Six Sigma training, and robust governance
- Sustainability Commitment: Decarbonization roadmap, ISO certifications, and award-winning sustainability practices
- Safety First: Adherence to UAE laws and OSHAD guidelines, prioritizing health and safety for all stakeholders
Community Impact
Forsa Hub is driving local economic development, building awareness, and generating leads among target clients and talent pools. Our expansion in Al Ain Mall aims to grow from 110 to 650 employees by the end of next year, reinforcing our role in shaping the future of the UAE workforce.
Join Us
Whether you’re a UAE national seeking a fulfilling career or an organization looking to grow your Emirati workforce, Forsa Hub is your partner in progress.
Contact us today to learn more about our services, partnership opportunities, and how we can help you achieve your goals.